Content Strategist

Third Rail Creative is a creative problem-solving agency located on historic Congress Avenue in downtown Austin. Our roots are digital, and we partner with clients to deliver purposeful advertising and marketing solutions that help them grow. We believe big ideas come from everywhere and everyone, and collaborative culture thrives when everyone feels free to contribute.

Third Rail Creative is an equal opportunity employer that welcomes all to our team. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer, and non-binary people, veterans, parents, and individuals with disabilities to apply.

Our goal is to promote diversity, multiculturalism, and inclusion not only within our company but in the content we produce for our clients.

Please let us know if adjustments or assistance are needed during the application or interview process. Also, please feel free to note which pronouns you use when applying.

Visit our site to learn more about our team.

Position Summary

“Content strategy” has many meanings depending on who you ask. So this role and what we do at Third Rail deserves some explanation. We have decades of experience in helping clients understand how to best market their brand, products, and/or services to audiences in the digital space. The digital experiences we build range from complex “content hubs” with a wide variety of formats to single videos, articles, demos, infographics, emails, and more.

All of the assets we build must connect and support a strategic framework that is articulated and sold to our clients before creative development. Being well-versed in branding, positioning, messaging architecture, journey mapping, user stories, and agency creative briefs will be an expectation for this role. We work well with clients who have more complex storytelling needs, such as financial services, technology, energy, etc. We specialize in taking these complex stories and making them more understandable and shape them for easy consumption in various media channels.

This role will report directly to our Head of Accounts & Strategy and work closely with team leads across creative, interactive, and account service departments.

Key Responsibilities

  • Analyze qualitative research, quantitative metrics, keyword search analytics, and marketing reports to identify relevant insights to inform strategic recommendations
  • Lead ideation sessions with cross-functional internal and client teams
  • Make content strategy recommendations that support existing client brand/product positioning
  • Effectively “sell” strategic solutions to clients, stakeholders, and internal teams by articulating rationale in written and verbal environments
  • Assist and collaborate with Third Rail’s creative and interactive teams in the design and content development phases of projects to ensure deliverables stay on-strategy
  • Help inform information architecture, navigation and taxonomy, and user flows for interactive projects
  • Create content maps for web pages that outline key audience needs, messaging goals, and content hierarchy/depth to inform wireframing produced by the interactive team
  • Create editorial calendars and content roadmaps that support project goals and strategy
  • Conduct various types of content audits and gap analyses across multiple touchpoints that support project goals
  • Review client measurement and tracking systems, and recommend optimizations based on defined goals and strategy
  • Assess the existing strategic process and make recommendations for improvement
  • Personify, maintain and project agency core values

Characteristics for Success

  • Empathetic towards the needs of the customers and clients we serve
  • Conceptual, yet practical and tactically adept
  • Exceptional problem-solving and critical thinking
  • Comfortable with a wide spectrum of clients and projects (not dedicated to one client)
  • Passionate about their craft
  • Proactive, highly self-motivated
  • Great communicator (listening, written, and verbal)
  • High bar for quality
  • Enjoys collaboration
  • Can set and manage realistic expectations
  • Ability to prioritize workload and manage time accordingly


  • 3+ years of experience in a strategic role (preferably in a marketing or advertising capacity)
  • And/or 5+ years of experience creating and managing content across channels
  • Portfolio with key content strategy deliverables (e.g., content strategy deck, competitive analysis, content inventory and audit, content type mapping, brand voice and tone, content document) and other relevant examples (journey mapping, storytelling, prototypes, live sites)

Third Rail Creative Benefits

  • This position can be in person, fully remote, or hybrid
  • Flexible paid vacation/sick leave
  • Private health, dental, and vision insurance, and a 401K plan
  • Monthly parking stipend for downtown parking
  • Monthly and quarterly office outings
  • Agency-sponsored volunteer opportunities
  • Safe, supportive, and inclusive office environment
  • Beautiful, historic office space on Congress Ave

Third Rail Creative is currently working remotely. We plan on being back in our downtown office when it's safe for everyone. Accommodations can be made, on a case-by-case basis, for those who need to remain at home.

To apply, email your resume, portfolio and salary requirement to Please note the role ‘Content Strategist’ in the subject line. Thank you for your interest!